Privacy Policy

1. Introduction

Mega Solutions ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry, company size, IT infrastructure details
• Technical Data: IP address, browser type, device information (for website analytics)
• Service Data: Information necessary to deliver our IT services
• Communication Records: Emails, support tickets, and call logs

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our IT services
• Respond to inquiries and support requests
• Send service-related communications
• Process transactions and billing
• Comply with legal obligations
• Protect against security threats and fraud

4. Data Security

We implement industry-standard security measures to protect your data, including: encryption in transit and at rest, access controls, regular security audits, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Trusted partners who assist in delivering our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Client service data is typically retained for the duration of the service relationship plus a reasonable period for legal and accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

8. Cookies

Our website may use cookies and similar technologies for functionality and analytics purposes. You can control cookie settings through your browser. Disabling cookies may affect some website features.

9. Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated via our website or email. We encourage you to review this policy regularly.

10. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:
support@megasolutions-eg.com